Do I have to pack out, or can things stay?

It depends on the scope. If we are doing containment demo or drying in a room, contents need to be out of that room at minimum. Whole-home pack-out makes sense on substantial fire and large water losses. Sometimes a partial pack-out with the rest moved and covered on site is the right call, and it is cheaper. We will tell you which situation you are in.

Is pack-out and storage covered by insurance?

On a covered loss, contents cleaning, pack-out, and storage are typically covered under the contents portion of your policy, subject to your limits. Storage duration is normally covered for the reasonable length of the repair. We bill it as part of the claim and provide the documentation that supports each line.

How do I know nothing gets lost?

The barcoded inventory, which you receive a copy of. Every item is logged and photographed at pack-out and scanned again at return. That is precisely why item-level inventory exists, box-count inventories, which some companies still use, are where things go missing without anyone being able to prove it.

What about things that cannot be replaced?

Irreplaceable items, photographs, heirlooms, documents, art, should ideally stay with you if they are safe to handle. When they must be processed, they get individual handling and specialty treatment. We are honest about odds: photographs and paper affected by water have a real chance if we get them quickly, and a poor one if they have been wet for a week.

How long can my things stay in storage?

As long as the repairs take. On insured losses, storage is normally covered for the reasonable duration of repairs. If your contractor is delayed for reasons outside the claim, extended storage can continue at a monthly rate, and we will tell you before that transition rather than after.

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Inventoried, Cleaned, Stored

Contents Pack-Out & Storage

Your belongings leave documented, come back clean, and nothing goes missing in between.

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Overview

Inventoried, photographed, cleaned, and stored in a climate-controlled facility until repairs finish.

When a structure needs significant repair, the contents have to leave. Pack-out is the process of getting them out safely, documenting every item so your claim is accurate, cleaning what can be saved, storing it properly, and bringing it back when the space is ready.

What It Costs

Contents work prices on volume, the amount of cleaning required, and the storage duration. It is normally billed under the contents portion of your policy rather than the structure portion, which matters because those are separate limits.

We inventory and estimate before packing so you and your adjuster see the scope in advance.

Item-Level Inventory Is The Whole Point

A box labeled “kitchen” is not documentation. Some companies still inventory by box count, which is fast for them and terrible for you. When the claim gets adjusted, you are trying to recall from memory what was in a house you no longer have access to, and every disputed item is one you have no way to prove.

Item-level inventory with photographs turns that conversation into a document. It is also the only reliable way to establish that everything that left came back, which is the second most common contents dispute after valuation.

Get Help Now

Need contents packed out and protected? Call True Core. Barcoded inventory, specialized cleaning, climate-controlled storage, coordinated return.

Scope of Work

What's In Every Contents Pack-Out & Storage Call

Item-Level Inventory With Photographs

Every box and every significant item is logged, barcoded, and photographed at pack-out. You get the inventory. This is what makes a contents claim provable rather than a negotiation from memory.

Non-Salvageable Items Documented, Not Just Discarded

Items that cannot be restored get photographed, described, and itemized for your claim before disposal. Throwing away undocumented contents is throwing away the reimbursement for them.

Specialized Cleaning By Material

Ultrasonic cleaning for hard goods and electronics components, textile and garment processing for clothing and linens, and dedicated methods for wood, leather, and art. Different materials need different treatment.

Climate-Controlled, Secured Storage

Contents are stored in a controlled environment, not a metal container in a lot. Temperature and humidity swings damage wood, art, electronics, and textiles more than most people realize.

Coordinated Return And Placement

We coordinate the return directly with your general contractor so delivery lands after the work is finished, not two weeks early into an active job site. Items come back placed by the room they were packed from.

How It Works

Our Step-By-Step Process

Step 1
Triage And Inventory

We walk the space with you and sort contents into three groups: salvageable and going out for cleaning, non-salvageable and being documented for the claim, and items you want to keep with you, medications, documents, laptops, valuables, and anything irreplaceable. We strongly recommend you keep jewelry, cash, firearms, and critical documents in your own possession rather than in the pack-out. Everything else gets logged, barcoded, and photographed as it is packed. Expect this to take most of a day on a whole-home pack-out and expect to be present for it.
Step 2
Packing And Transport

Items get packed by category with appropriate protection: dish packs for breakables, wardrobe boxes for hanging garments, custom crating for art and oversized pieces, and anti-static handling for electronics. Furniture gets padded and wrapped. Everything is labeled to the room it came from, which is what makes the return delivery orderly instead of a pile in the garage. Transport is in enclosed trucks.
Step 3
Cleaning And Restoration

At the facility, items get processed by material and by the type of damage. Hard goods and many electronics components go through ultrasonic cleaning, which reaches detail that hand cleaning cannot. Textiles go through garment and linen processing. Wood furniture gets cleaned and treated, and refinishing is available where warranted. Smoke-affected items go through deodorization, including ozone chamber treatment where appropriate. Each item's status is tracked against the inventory, so you can ask about a specific piece and get a real answer.
Step 4
Storage

Cleaned contents are stored in a climate-controlled, secured facility for the duration of the repairs. Storage duration on an insured loss is typically covered as part of the contents scope. If you need access to something during storage, we retrieve it against the inventory rather than sending you to dig through a container.
Step 5
Return And Placement

When your contractor finishes and the space passes final walkthrough, contents come back. Items are delivered and placed by the room labels from pack-out, furniture is reassembled, and you check the delivery against the inventory before we leave. Anything damaged in our custody is our responsibility and we handle it directly. You keep the complete inventory and photo record as part of your closeout file.

24/7 Emergency Response

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FAQs

About Contents Pack-Out & Storage

It depends on the scope. If we are doing containment demo or drying in a room, contents need to be out of that room at minimum. Whole-home pack-out makes sense on substantial fire and large water losses. Sometimes a partial pack-out with the rest moved and covered on site is the right call, and it is cheaper. We will tell you which situation you are in.
On a covered loss, contents cleaning, pack-out, and storage are typically covered under the contents portion of your policy, subject to your limits. Storage duration is normally covered for the reasonable length of the repair. We bill it as part of the claim and provide the documentation that supports each line.
The barcoded inventory, which you receive a copy of. Every item is logged and photographed at pack-out and scanned again at return. That is precisely why item-level inventory exists, box-count inventories, which some companies still use, are where things go missing without anyone being able to prove it.
Irreplaceable items, photographs, heirlooms, documents, art, should ideally stay with you if they are safe to handle. When they must be processed, they get individual handling and specialty treatment. We are honest about odds: photographs and paper affected by water have a real chance if we get them quickly, and a poor one if they have been wet for a week.
As long as the repairs take. On insured losses, storage is normally covered for the reasonable duration of repairs. If your contractor is delayed for reasons outside the claim, extended storage can continue at a monthly rate, and we will tell you before that transition rather than after.

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